I was on the fence for giving this stay a 3 or 4 star. I was put into a double queen handicap room, it was huge!! For that, I would give 4 stars. Room was clean but the decor was a bit dated. Bathroom was fine, but the light above the sink did not work for me, so the light in the bathroom was fairly dull.
What I did not like was the upkeep on parts of the property. Some weeds were 3 feet high and just looked bad. There are a few choices to eat on the same road, but the town looks run down with a good number of closed businesses.
Our room was not ready when we got here, we had to wait over an hour before it was finally ready. They didn't seem to care that much. We reserved a king suite room and it was laid out strange. You can't see the TV from the bed or the chair. There's also no couch, just a chaise lounge so we just ended up sitting on the bed as a family the whole time. The curtains aren't very dark so light comes in pretty early. There was a dead cockroach on the pool deck and the pool was kinda small. Breakfast was pretty yummy, that was about the only good thing here. It was better than a lot of the hotels in Salida, at least looking from the outside.
The breakfast was good, with lots of choices.
UPDATE: Received a call from the hotel GM. Very nice and eager to address my concerns. She redeemed her business. Thanks.
It's not bad. We did get here at 2 check in is at 3 and we waited until 4 for a room. Some rooms don't have microwaves or mini fridges. The hotel is nice. The staff is great. We did have hot water. The rooms are nice. We enjoyed our stay. Just be ready to wait at check in.
Rates were fair for the product. I would likely stay here again if I were in the area. I booked my room through Trivago and saved at least $15 to $20 on what the hotel quoted me on the phone.
This place makes me confident in my decision to become a HYATT member. This hotel is sub standard.... with RUDE staff to boot. Upon check in, our original room didn't have working lights.... we were moved across the hall to a room with MISSING lights. Our room was minus the roll away bed that we had reserved.... when one was brought to our room - we opened it up to find dirt, leaves, and rodent feces. The walls in the room are inexcusably dirty. The pool smells and looks green with algae. Housekeeping has not been to our room in TWO days..... we therefore have no towels and overflowing trash cans. When I approached the front desk "customer service", I was met with an instantly defensive woman who had excuses for poor quality/ service POURING from her mouth.... which leads me to believe that she's used to making such excuses. So, to reiterate my opening statement.....HYATT properties would be mortified by such sub standard quality/ service.... and would instantly make it right. This place however has offered nothing but cheap excuses - and service. We will never be back nor recommend to stay here. DISGUSTING.
This hotel was going through some construction/upgrades during our stay. They did well to hide it but it was apparent that there were issues when we discovered we didn't have hot water our first night. I immediately went to the front desk to let them know. The lady working immediately jumped on it in an attempt to reset the boiler. She said we'd have hot water in a couple of hours. Morning came, still not hot water. Cold shower. Again, went to the front desk to complain - at around 6:45 am. The gentleman working didn't really seem to care and only stated that someone was coming in around 8 and he'd let them know. I said I had to run for a meeting but as long as it was fixed for when my wife got up to shower. It was never addressed. My wife went down later in the morning and the gal working the front desk then offered to move us to another room, which we accepted. The rest of our stay was as expected.
Hampton Inn Suites Salida is a US Lodging based in Salida, Colorado. Hampton Inn Suites Salida is located at 785 East Highway 50, Salida, CO 81201, USA.
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